Team Management: Measuring Customer Service Performance
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Course features
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Category: Customer Service
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Course Length: 8 minutes
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Series: Team Management
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Video Length: 3 minutes
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Resources: Checklist for Researching KPI's
Course overview
In this micro course you'll look at potential metrics and find out how you can translate that data into action for improving customer service performance.
Course Learning Objectives
- Explore why measurement is important
- Examine what to do with data
Certification included
Downloadable certificate upon completion.
Skills you'll learn in this course
Talent Development
Performance Management
Customer Service
What's included in this online course?
Video
Professional video is included with every course, discussing main topics and recapping key learning points.
Knowledge Checks
Check your retention of material and concepts with fun knowledge checks in the form of quizzes and games.
Engaging Material
Interactive elements, scenarios, and knowledge checks make learning entertaining and boost comprehension.
Business Soft Skills
Critical knowledge to increase your value to your employer. Study at your own pace, at home or on the go.
Additional Resources
A list of additional resources is included with each course, directing students to extra material for further study.
Summary / Checklist
Each course comes with a summary of the key areas taught, in addition to a checklist for immediate implementation of ideas.