Team Management: How to Empower Your Team to Deliver Great Service
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Course features
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Category: Customer Service
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Course Length: 9 minutes
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Series: Team Management
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Video Length: 5 minutes
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Resources: Checklist for Empowering Your Team
Course overview
In this micro course, you'll discover what it means to empower employees, along with why some companies resist doing so and the benefits of making it a priority. You’ll then get five empowerment strategies that will help your reps best assist customers and solve problems.
Course Learning Objectives
- Define what it means to empower employees
- Identify 5 strategies for empowering your team
- Examine how to use market segmentation
Certification included
Downloadable certificate upon completion.
Skills you'll learn in this course
Customer Service
Team Building & Teamwork
Talent Development
What's included in this online course?
Video
Professional video is included with every course, discussing main topics and recapping key learning points.
Knowledge Checks
Check your retention of material and concepts with fun knowledge checks in the form of quizzes and games.
Engaging Material
Interactive elements, scenarios, and knowledge checks make learning entertaining and boost comprehension.
Business Soft Skills
Critical knowledge to increase your value to your employer. Study at your own pace, at home or on the go.
Additional Resources
A list of additional resources is included with each course, directing students to extra material for further study.
Summary / Checklist
Each course comes with a summary of the key areas taught, in addition to a checklist for immediate implementation of ideas.