Team Management: Customer Service Tools You Can't Live Without
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Course features
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Category: Customer Service
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Course Length: 10 minutes
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Series: Team Management
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Video Length: 5.25 minutes
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Resources: Checklist for Boosting Customer Satisfaction
Course overview
In this micro course, you'll learn what a variety of tools do for customer service teams, how these tools benefit your customers and team, and what features to consider in your purchasing decisions.
Course Learning Objectives
- Explore customer service tools
- Identify how to integrate customer service tools into your operation
Certification included
Downloadable certificate upon completion.
Skills you'll learn in this course
Customer Service
Digital Transformation
Software
What's included in this online course?
Video
Professional video is included with every course, discussing main topics and recapping key learning points.
Knowledge Checks
Check your retention of material and concepts with fun knowledge checks in the form of quizzes and games.
Engaging Material
Interactive elements, scenarios, and knowledge checks make learning entertaining and boost comprehension.
Business Soft Skills
Critical knowledge to increase your value to your employer. Study at your own pace, at home or on the go.
Additional Resources
A list of additional resources is included with each course, directing students to extra material for further study.
Summary / Checklist
Each course comes with a summary of the key areas taught, in addition to a checklist for immediate implementation of ideas.