Resolving Conflict: Tips and Techniques for Conflict Resolution
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Course features
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Category: Team Management
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Course Length: 8 minutes
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Series: Resolving Conflict
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Video Length: 5.25 minutes
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Resources: Using Mediation to Resolve Conflict Checklist
Course overview
In this micro course, you’ll learn a few essential tips to follow when mediating or resolving a conflict between employees. You'll discover you can reshape the way you think about conflict and conflict resolution, to turn it into a communication tool.
course learning objectives
- Examine rethinking conflict
- Identify 6 techniques to facilitate productive conversations
Certification included
Downloadable certificate upon completion.
Skills you'll learn in this course
Problem Solving
Team Building and Teamwork
Conflict Resolution
What's included in this online course?
Video
Professional video is included with every course, discussing main topics and recapping key learning points.
Knowledge Checks
Check your retention of material and concepts with fun knowledge checks in the form of quizzes and games.
Engaging Material
Interactive elements, scenarios, and knowledge checks make learning entertaining and boost comprehension.
Business Soft Skills
Critical knowledge to increase your value to your employer. Study at your own pace, at home or on the go.
Additional Resources
A list of additional resources is included with each course, directing students to extra material for further study.
Summary / Checklist
Each course comes with a summary of the key areas taught, in addition to a checklist for immediate implementation of ideas.