Resolving Conflict: Mediating Employee Conflict
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Course features
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Category: Team Management
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Course Length: 9 minutes
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Series: Resolving Conflict
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Video Length: 5 minutes
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Resources: Mediating a Conflict Between Co-workers Checklist
Course overview
In this micro course, you'll develop the skills to know what to do when the time has come to step into the role of mediator and develop a resolution to the problem.
course learning objectives
- Identify the role of a mediator
- Examine best practices for mediation;Identify how to prepare for mediation
- Apply 6 steps for mediating conflict
Certification included
Downloadable certificate upon completion.
Skills you'll learn in this course
Conflict Resolution
Team Building & Teamwork
Problem Solving
What's included in this online course?
Video
Professional video is included with every course, discussing main topics and recapping key learning points.
Knowledge Checks
Check your retention of material and concepts with fun knowledge checks in the form of quizzes and games.
Engaging Material
Interactive elements, scenarios, and knowledge checks make learning entertaining and boost comprehension.
Business Soft Skills
Critical knowledge to increase your value to your employer. Study at your own pace, at home or on the go.
Additional Resources
A list of additional resources is included with each course, directing students to extra material for further study.
Summary / Checklist
Each course comes with a summary of the key areas taught, in addition to a checklist for immediate implementation of ideas.