Resolving Conflict: How to Handle Angry or Frustrated Employees
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Course features
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Category: Team Management
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Course Length: 9 minutes
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Series: Resolving Conflict
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Video Length: 4.75 minutes
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Resources: Conflict Resolution Checklist
Course overview
In this micro course, learn how to deal with frustrated or angry employees effectively. You'll examine anger to truly understand it. Anger and frustration can threaten productivity, relationships among employees, and your work environment.
course learning objectives
- Examine how to understand anger
- Identify 4 steps to deal with angry employees
- Examine how to handle escalation
Certification included
Downloadable certificate upon completion.
Skills you'll learn in this course
Bullying
Micro-inequities and Micro-aggressions
Conflict Resolution
What's included in this online course?
Video
Professional video is included with every course, discussing main topics and recapping key learning points.
Knowledge Checks
Check your retention of material and concepts with fun knowledge checks in the form of quizzes and games.
Engaging Material
Interactive elements, scenarios, and knowledge checks make learning entertaining and boost comprehension.
Business Soft Skills
Critical knowledge to increase your value to your employer. Study at your own pace, at home or on the go.
Additional Resources
A list of additional resources is included with each course, directing students to extra material for further study.
Summary / Checklist
Each course comes with a summary of the key areas taught, in addition to a checklist for immediate implementation of ideas.