Professional Etiquette: Etiquette Tips for Business Phone Calls
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Course features
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Category: Career Management
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Course Length: 10 minutes
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Series: Professional Etiquette
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Video Length: 4 minutes
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Resources: Business Phone Etiquette Checklist
Course overview
In this micro course, you’ll learn what phone etiquette is and why it’s essential for business success. You’ll also explore the do’s and don’ts for conducting professional phone calls.
Course Learning Objectives
- Define phone etiquette
- Identify why phone etiquette matters
- Practice good phone etiquette
- Identify phone etiquette for messages and voicemails
Certification included
Downloadable certificate upon completion.
Skills you'll learn in this course
Telephone Skills
Professional Development
Communication
What's included in this online course?
Video
Professional video is included with every course, discussing main topics and recapping key learning points.
Knowledge Checks
Check your retention of material and concepts with fun knowledge checks in the form of quizzes and games.
Engaging Material
Interactive elements, scenarios, and knowledge checks make learning entertaining and boost comprehension.
Business Soft Skills
Critical knowledge to increase your value to your employer. Study at your own pace, at home or on the go.
Additional Resources
A list of additional resources is included with each course, directing students to extra material for further study.
Summary / Checklist
Each course comes with a summary of the key areas taught, in addition to a checklist for immediate implementation of ideas.