Professional Etiquette: Communicating at Work - Formal vs Informal
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Course features
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Category: Career Management
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Course Length: 8 minutes
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Series: Professional Etiquette
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Video Length: 4.5 minutes
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Resources: Discerning Formal and Informal Communication Checklist
Course overview
In this micro course, you’ll learn even more about what it means to have a formal versus informal tone. You’ll also review examples of each and determine which tone is appropriate for the situation.
course learning objectives
- Examine the differences between formal and informal tones
- Examine the differences between formal and informal communication
- Identify the relationship between tone and professionalism
- Apply choosing the appropriate tone
Certification included
Downloadable certificate upon completion.
Skills you'll learn in this course
Telephone Skills
Business Writing
Communication
What's included in this online course?
Video
Professional video is included with every course, discussing main topics and recapping key learning points.
Knowledge Checks
Check your retention of material and concepts with fun knowledge checks in the form of quizzes and games.
Engaging Material
Interactive elements, scenarios, and knowledge checks make learning entertaining and boost comprehension.
Business Soft Skills
Critical knowledge to increase your value to your employer. Study at your own pace, at home or on the go.
Additional Resources
A list of additional resources is included with each course, directing students to extra material for further study.
Summary / Checklist
Each course comes with a summary of the key areas taught, in addition to a checklist for immediate implementation of ideas.