Performance Management: How to Handle Difficult Reactions to Feedback
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Course features
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Category: Team Management
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Course Length: 19 minutes
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Series: Performance Management
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Video Length: 5 minutes
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Resources: Familiarizing You With Difficult Reactions Checklist
Course overview
In this micro course, you’ll learn best practices to handle five of the most common—and most difficult—reactions to feedback. Whether you’re up against the employee who goes silent, gets angry, or denies the validity of your feedback, this guide will help you build confidence in handling the worst-case scenarios professionally and effectively.
Course Learning Objectives
- Explore how to use empathy and understanding in the workplace
- Identify difficult reactions and how to handle them
- Identify when to set boundaries and take a hardline approach
Certification included
Downloadable certificate upon completion.
Skills you'll learn in this course
Team Building & Teamwork
Communication
Performance Management
What's included in this online course?
Video
Professional video is included with every course, discussing main topics and recapping key learning points.
Knowledge Checks
Check your retention of material and concepts with fun knowledge checks in the form of quizzes and games.
Engaging Material
Interactive elements, scenarios, and knowledge checks make learning entertaining and boost comprehension.
Business Soft Skills
Critical knowledge to increase your value to your employer. Study at your own pace, at home or on the go.
Additional Resources
A list of additional resources is included with each course, directing students to extra material for further study.
Summary / Checklist
Each course comes with a summary of the key areas taught, in addition to a checklist for immediate implementation of ideas.