Inclusive Communication: When Impact Doesn't Match Intent
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Course features
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Category: Organizational Culture
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Course Length: 14 minutes
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Series: Inclusive Communication
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Video Length: 5 minutes
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Resources: Resources to help you further your understanding of organizational culture.
Course overview
In this micro course, you’ll learn the difference between intent and impact and why they sometimes misalign. You’ll also learn how to recover after unintentionally hurting someone by following some time-tested do’s and don’ts. These guidelines will help you navigate sensitive situations, repair relationships, and ensure your actions better align with your intentions in the future.
course learning objectives
- Identify intent vs. impact
- Explore why intent and impact misalign
- Discover how to recover from negative impact
Certification included
Downloadable certificate upon completion.
Skills you'll learn in this course
Communication
Team Building & Teamwork
Inclusive Leadership
What's included in this online course?
Video
Professional video is included with every course, discussing main topics and recapping key learning points.
Knowledge Checks
Check your retention of material and concepts with fun knowledge checks in the form of quizzes and games.
Engaging Material
Interactive elements, scenarios, and knowledge checks make learning entertaining and boost comprehension.
Business Soft Skills
Critical knowledge to increase your value to your employer. Study at your own pace, at home or on the go.
Additional Resources
A list of additional resources is included with each course, directing students to extra material for further study.
Summary / Checklist
Each course comes with a summary of the key areas taught, in addition to a checklist for immediate implementation of ideas.