Difficult Customer Service Situations: Reasons Why Customers Get Upset
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Course features
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Category: Customer Service
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Course Length: 9 minutes
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Series: Difficult Situations
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Video Length: 4.25 minutes
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Resources: Checklist for Understanding Customer's Positions
Course overview
In this micro course, you'll gain three tips to keep you grounded and calm when dealing with upset customers. You'll also explore why customers get upset in the first place, and how anger can be the outward express of other underlying emotions and issues.
Course Learning Objectives
- Identify 5 reasons customers get upset
- Examine why anger often masks underlying emotions
Certification included
Downloadable certificate upon completion.
Skills you'll learn in this course
Customer Service
Conflict Resolution
Communication
What's included in this online course?
Video
Professional video is included with every course, discussing main topics and recapping key learning points.
Knowledge Checks
Check your retention of material and concepts with fun knowledge checks in the form of quizzes and games.
Engaging Material
Interactive elements, scenarios, and knowledge checks make learning entertaining and boost comprehension.
Business Soft Skills
Critical knowledge to increase your value to your employer. Study at your own pace, at home or on the go.
Additional Resources
A list of additional resources is included with each course, directing students to extra material for further study.
Summary / Checklist
Each course comes with a summary of the key areas taught, in addition to a checklist for immediate implementation of ideas.