Difficult Customer Service Situations: How to Retain Customers During Times of Crisis
Write your awesome label here.
Course features
-
Category: Customer Service
-
Course Length: 12 minutes
-
Series: Difficult Situations
-
Video Length: 5.5 minutes
-
Resources: Checklist for Retaining Customers Through Times of Crisis
Course overview
In this micro course, you'll learn what customers expect from companies and institutions in a time of crisis. You'll also get five tips to manage customer expectations during a crisis.
Course Learning Objectives
- Understand what happens in a crisis
- Identify what customers expect in a crisis
- Apply tips for managing customer relations during a crisis
Certification included
Downloadable certificate upon completion.
Skills you'll learn in this course
Customer Service
Change Management
Communication
What's included in this online course?
Video
Professional video is included with every course, discussing main topics and recapping key learning points.
Knowledge Checks
Check your retention of material and concepts with fun knowledge checks in the form of quizzes and games.
Engaging Material
Interactive elements, scenarios, and knowledge checks make learning entertaining and boost comprehension.
Business Soft Skills
Critical knowledge to increase your value to your employer. Study at your own pace, at home or on the go.
Additional Resources
A list of additional resources is included with each course, directing students to extra material for further study.
Summary / Checklist
Each course comes with a summary of the key areas taught, in addition to a checklist for immediate implementation of ideas.