Difficult Customer Service Situations: How to Give an Effective Customer Apology
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Course features
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Category: Customer Service
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Course Length: 10 minutes
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Series: Difficult Situations
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Video Length: 3.5 minutes
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Resources: How to Effectively Apologize to Customers
Course overview
In this micro course, identify the six steps to give an effective apology and make things right for the customer. Apologies have a lot of power in customer service settings and you'll learn how to use that come out on top in a difficult situation.
Course Learning Objectives
- Examine the power of apologies
- Demonstrate effective customer service apologies
- Identify phrases to avoid in apologies
Certification included
Downloadable certificate upon completion.
Skills you'll learn in this course
Customer Service
Conflict Resolution
Communication
What's included in this online course?
Video
Professional video is included with every course, discussing main topics and recapping key learning points.
Knowledge Checks
Check your retention of material and concepts with fun knowledge checks in the form of quizzes and games.
Engaging Material
Interactive elements, scenarios, and knowledge checks make learning entertaining and boost comprehension.
Business Soft Skills
Critical knowledge to increase your value to your employer. Study at your own pace, at home or on the go.
Additional Resources
A list of additional resources is included with each course, directing students to extra material for further study.
Summary / Checklist
Each course comes with a summary of the key areas taught, in addition to a checklist for immediate implementation of ideas.