Difficult Customer Service Situations: Handling Refunds and Cancellation Requests
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Course features
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Category: Customer Service
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Course Length: 11 minutes
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Series: Difficult Situations
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Video Length: 5.5 minutes
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Resources: Checklist for Handling Refunds or Cancellations
Course overview
In this micro course, you'll learn four steps for handling customer return or cancellation requests promptly and professionally. You'll also learn why customers ask for refunds in the first place and how you can avoid them in the future.
Course Learning Objectives
- Examine why customers ask for refunds
- Approach refunds as opportunities
- Identify how to handle refund or cancellation requests
Certification included
Downloadable certificate upon completion.
Skills you'll learn in this course
Customer Service
Conflict Resolution
Communication
What's included in this online course?
Video
Professional video is included with every course, discussing main topics and recapping key learning points.
Knowledge Checks
Check your retention of material and concepts with fun knowledge checks in the form of quizzes and games.
Engaging Material
Interactive elements, scenarios, and knowledge checks make learning entertaining and boost comprehension.
Business Soft Skills
Critical knowledge to increase your value to your employer. Study at your own pace, at home or on the go.
Additional Resources
A list of additional resources is included with each course, directing students to extra material for further study.
Summary / Checklist
Each course comes with a summary of the key areas taught, in addition to a checklist for immediate implementation of ideas.