Customer Service Skills: Key Skills You Need in Customer Service
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Course features
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Category: Customer Service
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Course Length: 8 minutes
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Series: Customer Service Skills
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Video Length: 4.5 minutes
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Resources: Customer Service Resources
Course overview
In this micro course, you’ll learn four important customer service skills and how to put them into action to ultimately keep customers and foster good long term relationships.
Course Learning Objectives
- Identify the skills needed for good customer service
- Improve your customer service skills
Certification included
Downloadable certificate upon completion.
Skills you'll learn in this course
Relationship Building
Listening
Customer Service
What's included in this online course?
Video
Professional video is included with every course, discussing main topics and recapping key learning points.
Knowledge Checks
Check your retention of material and concepts with fun knowledge checks in the form of quizzes and games.
Engaging Material
Interactive elements, scenarios, and knowledge checks make learning entertaining and boost comprehension.
Business Soft Skills
Critical knowledge to increase your value to your employer. Study at your own pace, at home or on the go.
Additional Resources
A list of additional resources is included with each course, directing students to extra material for further study.
Summary / Checklist
Each course comes with a summary of the key areas taught, in addition to a checklist for immediate implementation of ideas.