Customer Service Skills: How to Troubleshoot Customer Issues
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Course features
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Category: Customer Service
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Course Length: 7 minutes
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Series: Customer Service Skills
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Video Length: 4.75 minutes
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Resources: Troubleshooting Customer Service Problems Checklist
Course overview
In this micro course, you’ll first learn what troubleshooting is and why it can be challenging. Then, you’ll get an effective three-step process for tackling unfamiliar customer issues.
Course Learning Objectives
- Define troubleshooting
- Utilize the three step checklist for troubleshooting customer service problems
- Successfully troubleshoot customer issues
Certification included
Downloadable certificate upon completion.
Skills you'll learn in this course
Relationship Building
Problem Solving
Customer Service
What's included in this online course?
Video
Professional video is included with every course, discussing main topics and recapping key learning points.
Knowledge Checks
Check your retention of material and concepts with fun knowledge checks in the form of quizzes and games.
Engaging Material
Interactive elements, scenarios, and knowledge checks make learning entertaining and boost comprehension.
Business Soft Skills
Critical knowledge to increase your value to your employer. Study at your own pace, at home or on the go.
Additional Resources
A list of additional resources is included with each course, directing students to extra material for further study.
Summary / Checklist
Each course comes with a summary of the key areas taught, in addition to a checklist for immediate implementation of ideas.