Customer Service Skills: How to Improve Your Customer Service Skills
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Course features
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Category: Customer Service
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Course Length: 6 minutes
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Series: Customer Service Skills
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Video Length: 4.5 minutes
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Resources: Improving Customer Service Checklist
Course overview
In this micro course, you’ll learn how to take charge of your growth journey as a customer service professional. You’ll also get six strategies for accelerating your growth and taking your skills to the next level.
Course Learning Objectives
- Define the customer service experience
- Identify six strategies to improve your customer service skills
Certification included
Downloadable certificate upon completion.
Skills you'll learn in this course
Relationship Building
Customer Service
Professional Development
What's included in this online course?
Video
Professional video is included with every course, discussing main topics and recapping key learning points.
Knowledge Checks
Check your retention of material and concepts with fun knowledge checks in the form of quizzes and games.
Engaging Material
Interactive elements, scenarios, and knowledge checks make learning entertaining and boost comprehension.
Business Soft Skills
Critical knowledge to increase your value to your employer. Study at your own pace, at home or on the go.
Additional Resources
A list of additional resources is included with each course, directing students to extra material for further study.
Summary / Checklist
Each course comes with a summary of the key areas taught, in addition to a checklist for immediate implementation of ideas.