Customer Service Skills: Empathy Fatigue and How to Overcome It
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Course features
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Category: Customer Service
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Course Length: 6 minutes
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Series: Customer Service Skills
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Video Length: 3.5 minutes
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Resources: Checklist for Strategies to Overcome Empathy Fatigue
Course overview
In this micro course, you’ll learn about a common stress culprit in customer-facing professions: empathy fatigue. You’ll identify what empathy fatigue is, the warning signs to look out for, and four strategies for overcoming it.
Course Learning Objectives
- Utilize four strategies for overcoming empathy fatique
- Identify and overcome empathy fatique
Certification included
Downloadable certificate upon completion.
Skills you'll learn in this course
Relationship Building
Emotional Intelligence
Customer Service
What's included in this online course?
Video
Professional video is included with every course, discussing main topics and recapping key learning points.
Knowledge Checks
Check your retention of material and concepts with fun knowledge checks in the form of quizzes and games.
Engaging Material
Interactive elements, scenarios, and knowledge checks make learning entertaining and boost comprehension.
Business Soft Skills
Critical knowledge to increase your value to your employer. Study at your own pace, at home or on the go.
Additional Resources
A list of additional resources is included with each course, directing students to extra material for further study.
Summary / Checklist
Each course comes with a summary of the key areas taught, in addition to a checklist for immediate implementation of ideas.