Customer Service Fundamentals: Personable vs. Professional
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Course features
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Category: Customer Service
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Course Length: 10 minutes
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Series: Fundamentals
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Video Length: 4.25 minutes
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Resources: How to Balance Between Being Professional and Personable Checklist
Course overview
The Personable vs. Professional micro course will teach you how to manage the balance between the personable and the professional in your customer service interactions. You'll learn how to strike the right balance to offer exceptional customer.
Course Learning Objectives
- Differentiate between personable and professional customer service
- Strike the right balance between professional and personable
- Follow the rules for professionalism in customer service
Certification included
Downloadable certificate upon completion.
Skills you'll learn in this course
Customer Service
Communication
Customer Focus
What's included in this online course?
Video
Professional video is included with every course, discussing main topics and recapping key learning points.
Knowledge Checks
Check your retention of material and concepts with fun knowledge checks in the form of quizzes and games.
Engaging Material
Interactive elements, scenarios, and knowledge checks make learning entertaining and boost comprehension.
Business Soft Skills
Critical knowledge to increase your value to your employer. Study at your own pace, at home or on the go.
Additional Resources
A list of additional resources is included with each course, directing students to extra material for further study.
Summary / Checklist
Each course comes with a summary of the key areas taught, in addition to a checklist for immediate implementation of ideas.