Customer Service Fundamentals: How to Meet and Exceed Expectations
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Course features
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Category: Customer Service
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Course Length: 9 minutes
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Series: Fundamentals
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Video Length: 4.25 minutes
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Resources: Staying On Top Of Customer Expectations Checklist
Course overview
In this micro course you'll learn six tips for exceeding customer expectations, thus helping your company build positive, long lasting relationships with clients.
Course Learning Objectives
- Explore customer expectations
- Define the benefits of meeting expectations
- Identify tips for managing customer expectations
Certification included
Downloadable certificate upon completion.
Skills you'll learn in this course
Customer Service
Communication
Customer Focus
What's included in this online course?
Video
Professional video is included with every course, discussing main topics and recapping key learning points.
Knowledge Checks
Check your retention of material and concepts with fun knowledge checks in the form of quizzes and games.
Engaging Material
Interactive elements, scenarios, and knowledge checks make learning entertaining and boost comprehension.
Business Soft Skills
Critical knowledge to increase your value to your employer. Study at your own pace, at home or on the go.
Additional Resources
A list of additional resources is included with each course, directing students to extra material for further study.
Summary / Checklist
Each course comes with a summary of the key areas taught, in addition to a checklist for immediate implementation of ideas.