Customer Communication Channels: Using Social Media to Support Customers
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Course features
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Category: Customer Service
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Course Length: 9 minutes
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Series: Communication Channels
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Video Length: 5.25 minutes
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Resources: Checklist of Social Media Response Tips
Course overview
In this micro course, you'll identify four kinds of common interactions, as well as seven tips for connecting with your customers through social media. Channels like Twitter, Facebook, and Instagram are discussed.
Course learning objectives
- Define what social media customer service is
- Examine the benefits of social media customer service
- Identify 4 types of social media customer service interactions
- Apply 7 tips for providing customer service on social media
Certification included
Downloadable certificate upon completion.
Skills you'll learn in this course
Listening
Communication
Customer Service
What's included in this online course?
Video
Professional video is included with every course, discussing main topics and recapping key learning points.
Knowledge Checks
Check your retention of material and concepts with fun knowledge checks in the form of quizzes and games.
Engaging Material
Interactive elements, scenarios, and knowledge checks make learning entertaining and boost comprehension.
Business Soft Skills
Critical knowledge to increase your value to your employer. Study at your own pace, at home or on the go.
Additional Resources
A list of additional resources is included with each course, directing students to extra material for further study.
Summary / Checklist
Each course comes with a summary of the key areas taught, in addition to a checklist for immediate implementation of ideas.