Customer Communication Channels: Types of Customer Service

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Course features

Course overview

In this micro course, your customer service staff will learn how to help different kinds of customers using different mediums and channels.

Course learning objectives

Certification included

Downloadable certificate upon completion.

What's included in this online course?

Professional video is included with every course, discussing main topics and recapping key learning points.

Check your retention of material and concepts with fun knowledge checks in the form of quizzes and games.

Interactive elements, scenarios, and knowledge checks make learning entertaining and boost comprehension.

Critical knowledge to increase your value to your employer. Study at your own pace, at home or on the go.

A list of additional resources is included with each course, directing students to extra material for further study.

Each course comes with a summary of the key areas taught, in addition to a checklist for immediate implementation of ideas.