Customer Communication Channels: How to Write Outstanding Emails
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Course features
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Category: Customer Service
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Course Length: 8 minutes
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Series: Communication Channels
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Video Length: 5 minutes
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Resources: Customer Service Resources
Course overview
In this micro course, your staff will learn how to make your customers feel like the most important people in the world to your company and express to them how grateful you are for their business..through email.
Course learning objectives
- Examine what makes an outstanding customer service email
- Identify 6 tips for writing outstanding email
Certification included
Downloadable certificate upon completion.
Skills you'll learn in this course
Business Writing
Communication
Customer Service
What's included in this online course?
Video
Professional video is included with every course, discussing main topics and recapping key learning points.
Knowledge Checks
Check your retention of material and concepts with fun knowledge checks in the form of quizzes and games.
Engaging Material
Interactive elements, scenarios, and knowledge checks make learning entertaining and boost comprehension.
Business Soft Skills
Critical knowledge to increase your value to your employer. Study at your own pace, at home or on the go.
Additional Resources
A list of additional resources is included with each course, directing students to extra material for further study.
Summary / Checklist
Each course comes with a summary of the key areas taught, in addition to a checklist for immediate implementation of ideas.