Customer Communication Channels: Excellent Customer Service Over the Phone
Write your awesome label here.
Course features
-
Category: Customer Service
-
Course Length: 8 minutes
-
Series: Communication Channels
-
Video Length: 3.5 minutes
-
Resources: Customer Service Resources
Course overview
In this micro course, you'll learn about three phases of customer service over the phone: getting ready, setting the tone, and guiding the conversation. Good phone service demonstrates professionalism and gives customers more reason to trust and respect your business.
Course learning objectives
- Demonstrate how to get ready to answer the phone
- Identify how to set the tone on phone calls
- Examine how to best guide the conversation
Certification included
Downloadable certificate upon completion.
Skills you'll learn in this course
Listening
Communication
Customer Service
What's included in this online course?
Video
Professional video is included with every course, discussing main topics and recapping key learning points.
Knowledge Checks
Check your retention of material and concepts with fun knowledge checks in the form of quizzes and games.
Engaging Material
Interactive elements, scenarios, and knowledge checks make learning entertaining and boost comprehension.
Business Soft Skills
Critical knowledge to increase your value to your employer. Study at your own pace, at home or on the go.
Additional Resources
A list of additional resources is included with each course, directing students to extra material for further study.
Summary / Checklist
Each course comes with a summary of the key areas taught, in addition to a checklist for immediate implementation of ideas.