Customer Communication Basics: Personalizing Customer Interactions
Write your awesome label here.
Course features
-
Category: Customer Service
-
Course Length: 9 minutes
-
Series: Communication Channels
-
Video Length: 6 minutes
-
Resources: Checklist for Personalizing Your Customer Interactions
Course overview
In this micro course, you’ll explore eight tips to help you use personalization to build rapport with customers. You’ll then see these tips in action and consider how you can apply them to your own business.
Course learning objectives
- Identify what customers want
- Build rapport with your customers
- Personalize the conversation
Certification included
Downloadable certificate upon completion.
Skills you'll learn in this course
Customer Focus
Communication
Customer Service
What's included in this online course?
Video
Professional video is included with every course, discussing main topics and recapping key learning points.
Knowledge Checks
Check your retention of material and concepts with fun knowledge checks in the form of quizzes and games.
Engaging Material
Interactive elements, scenarios, and knowledge checks make learning entertaining and boost comprehension.
Business Soft Skills
Critical knowledge to increase your value to your employer. Study at your own pace, at home or on the go.
Additional Resources
A list of additional resources is included with each course, directing students to extra material for further study.
Summary / Checklist
Each course comes with a summary of the key areas taught, in addition to a checklist for immediate implementation of ideas.