Customer Communication Basics: How to Solicit and Respond to Customer Feedback
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Course features
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Category: Customer Service
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Course Length: 12 minutes
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Series: Communication Channels
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Video Length: 5.5 minutes
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Resources: Responding to Feedback Checklist
Course overview
In this micro course, you’ll learn how to solicit feedback effectively. Then, you’ll explore ways to respond to feedback so that you can take full advantage of its benefits.
Course Learning Objectives
- Explain why feedback is essential
- Successfully solicit feedback
- Identify the type of questions to ask
Certification included
Downloadable certificate upon completion.
Skills you'll learn in this course
Customer Focus
Communication
Customer Service
What's included in this online course?
Video
Professional video is included with every course, discussing main topics and recapping key learning points.
Knowledge Checks
Check your retention of material and concepts with fun knowledge checks in the form of quizzes and games.
Engaging Material
Interactive elements, scenarios, and knowledge checks make learning entertaining and boost comprehension.
Business Soft Skills
Critical knowledge to increase your value to your employer. Study at your own pace, at home or on the go.
Additional Resources
A list of additional resources is included with each course, directing students to extra material for further study.
Summary / Checklist
Each course comes with a summary of the key areas taught, in addition to a checklist for immediate implementation of ideas.