Cultural Sensitivity: Why Cultural Sensitivity Matters
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Course features
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Category: Customer Service
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Course Length: 10 minutes
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Series: Cultural Sensitivity in
Customer Service -
Video Length: 6.5 minutes
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Resources: Customer Service Resources
Course overview
In this micro course, identify what culture is and how it impacts our day-to-day customer service interactions. You’ll also learn what cultural sensitivity is, why it’s important, and how to deliver outstanding service to customers of all cultures.
Course Learning Objectives
- Define culture
- Integrate an awareness of cultural sensitivity into your customer service strategies
- Boost your team's understanding of cultural sensitivity
Certification included
Downloadable certificate upon completion.
Skills you'll learn in this course
Customer Service
Intercultural Competence
Unconscious Bias
What's included in this online course?
Video
Professional video is included with every course, discussing main topics and recapping key learning points.
Knowledge Checks
Check your retention of material and concepts with fun knowledge checks in the form of quizzes and games.
Engaging Material
Interactive elements, scenarios, and knowledge checks make learning entertaining and boost comprehension.
Business Soft Skills
Critical knowledge to increase your value to your employer. Study at your own pace, at home or on the go.
Additional Resources
A list of additional resources is included with each course, directing students to extra material for further study.
Summary / Checklist
Each course comes with a summary of the key areas taught, in addition to a checklist for immediate implementation of ideas.