Cultural Sensitivity: How to Communicate with Cross-Cultural Customers
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Course features
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Category: Customer Service
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Course Length: 9 minutes
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Series: Cultural Sensitivity in
Customer Service -
Video Length: 5.5 minutes
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Resources: Cross-Cultural Communication Tips Checklist
Course overview
In this micro course, identify how to communicate effectively with customers across languages and cultures. You'll discover ways to improve your communication skills for customers of different backgrounds and cultures.
Course Learning objectives
- What cross-cultural communication is
- How to improve your cross-cultural communication skills
- Customer service resources
- How to improve verbal, written, and non-verbal skills
Certification included
Downloadable certificate upon completion.
Skills you'll learn in this course
Customer Service
Intercultural Competence
Unconscious Bias
What's included in this online course?
Video
Professional video is included with every course, discussing main topics and recapping key learning points.
Knowledge Checks
Check your retention of material and concepts with fun knowledge checks in the form of quizzes and games.
Engaging Material
Interactive elements, scenarios, and knowledge checks make learning entertaining and boost comprehension.
Business Soft Skills
Critical knowledge to increase your value to your employer. Study at your own pace, at home or on the go.
Additional Resources
A list of additional resources is included with each course, directing students to extra material for further study.
Summary / Checklist
Each course comes with a summary of the key areas taught, in addition to a checklist for immediate implementation of ideas.