Cultural Sensitivity: Exceptional Customer Service Across Cultures
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Course features
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Category: Customer Service
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Course Length: 12 minutes
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Series: Cultural Sensitivity in
Customer Service -
Video Length: 10.75 minutes
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Resources: Customer Service Resources
Course overview
In this micro course, you’ll learn about some models that explore how different cultures express emotions, build trust and relationships, make decisions, respond to persuasion, and perceive time. You’ll also learn tips for adapting to customers’ cultural preferences and boosting cross-cultural customer satisfaction.
Course Learning Objectives
- Internalize cultural awareness
- Identify three models for understanding cultural differences
- Implement tips for working with customers from different emotional cultures
Certification included
Downloadable certificate upon completion.
Skills you'll learn in this course
Customer Service
Intercultural Competence
Unconscious Bias
What's included in this online course?
Video
Professional video is included with every course, discussing main topics and recapping key learning points.
Knowledge Checks
Check your retention of material and concepts with fun knowledge checks in the form of quizzes and games.
Engaging Material
Interactive elements, scenarios, and knowledge checks make learning entertaining and boost comprehension.
Business Soft Skills
Critical knowledge to increase your value to your employer. Study at your own pace, at home or on the go.
Additional Resources
A list of additional resources is included with each course, directing students to extra material for further study.
Summary / Checklist
Each course comes with a summary of the key areas taught, in addition to a checklist for immediate implementation of ideas.