Communication Challenges: Strategies for Handling Difficult Conversations
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Course features
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Category: Communication
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Course Length: 9 minutes
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Series: Communication Challenges
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Video Length: 3.25 minutes
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Resources: Checklist for Handling Difficult Conversations
Course overview
In this micro course, you'll identify how to have a difficult conversation and how to stay on topic to get positive results. We’ll take a look at why it’s not just what you say, but how you say it. You’ll also learn four steps for navigating difficult conversations and producing positive outcomes.
course learning objectives
- Asses what you say and how you say it
- Identify how to have a difficult conversation
- Identify how to stay on topic
Certification included
Downloadable certificate upon completion.
Skills you'll learn in this course
Communication
Problem Solving
Conflict Resolution
What's included in this online course?
Video
Professional video is included with every course, discussing main topics and recapping key learning points.
Knowledge Checks
Check your retention of material and concepts with fun knowledge checks in the form of quizzes and games.
Engaging Material
Interactive elements, scenarios, and knowledge checks make learning entertaining and boost comprehension.
Business Soft Skills
Critical knowledge to increase your value to your employer. Study at your own pace, at home or on the go.
Additional Resources
A list of additional resources is included with each course, directing students to extra material for further study.
Summary / Checklist
Each course comes with a summary of the key areas taught, in addition to a checklist for immediate implementation of ideas.