Customer Service: Advanced
Write your awesome label here.
Bundle features
-
Category: Customer Service
-
Course Bundle Length: 186 minutes
-
Series: Advanced
-
Number of Courses: 19
-
Resources: Included in each course
Course overview
19 Micro courses featuring cultural sensitivity in customer service, difficult situations, and team management.
course learning objectives
- Explore diversity and sensitivity in customer service interactions
- Identify best practices in dealing with difficult customers
- Explore team management within customer service
Certification included
Downloadable certificate upon completion.
See the courses included
Save over $55
with bundled pricing
This bundle includes 19 courses on advanced customer service topics. Content is designed for employees and management. Over 3 hours of online learning in short, courses of 5 to 15 minutes each.
What's included in this online course bundle?
Video
Professional video is included with every course, discussing main topics and recapping key learning points.
Knowledge Checks
Check your retention of material and concepts with fun knowledge checks in the form of quizzes and games.
Engaging Material
Interactive elements, scenarios, and knowledge checks make learning entertaining and boost comprehension.
Business Soft Skills
Critical knowledge to increase your value to your employer. Study at your own pace, at home or on the go.
Additional Resources
A list of additional resources is included with each course, directing students to extra material for further study.
Summary / Checklist
Each course comes with a summary of the key areas taught, in addition to a checklist for immediate implementation of ideas.
Skills you'll learn in this course bundle
Customer Service
Management
Unconscious Bias